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Negotiating a New Car Purchase

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If you've done your homework, negotiating a good deal should be easy. Before you negotiate, you should know which car you want, what the dealers cost is and how much you want to pay, what your trade-in is worth and how much equity you have in it.

The most important part is to not buy anything until you have done your homework. At a minimum, use our free Quote Service to find you target price, incentives and rebates.

Car salespeople often use all kinds of pressure and tactics to try and get a customer to 'buy it now.' The reason for this is that once you leave, the salesperson's chances of selling you a car plummet. That's a fact. Car salespeople and their managers also are under tremendous pressure to move cars off their lot. If they don't sell them, they don't get paid! That's also a fact. Keep those two facts in mind and now you can be the one to apply pressure.

Try this attitude on for size: I'm an informed customer who is ready to buy today, and this is the price that will get the job done. If you can do it, I'm an owner, if you can't I'm out of here.

That attitude (or maybe even those words) will put pressure on them to deal. Dealers are very likely to drop their price or make a concession if they think a serious buyer is about to leave. Don't be afraid to stand up and tell them you're going to go shop. In some cases, leaving may even be necessary.

We know you have better things to do than play games with a salesperson. But, shopping around or simply being patient while they drop their price may save you a thousand dollars or more. That may be worth it to you.

Your salesperson will play hardball

They are counting on one thing: that your emotional desires to own the car override your logic and willpower. It is in this area that they have an important advantage. Buying a car is an emotional experience. We love the color, the style, the shine and the newness. We feel pride behind the wheel, with that new car smell, modern interior and an odometer that has three miles on it.

Once we fall in love with a car, we take mental ownership of it and we fear losing it to someone else. A good salesperson is keenly aware of these emotions and plays on them to his or her advantage.

Nothing that you read here can stop that, but try to keep these tips in mind as you negotiate.

First, try to put some time between test driving the car and negotiating

Remember when the dealer is most likely to make a concession if he thinks you are about to leave. Well, you are most likely to make a concession right after spending time in or around the car. Go to lunch, walk the lot, use the bathroom, anything. Just don't jump out of the new car and into the negotiation.

Second, try not to show your 'hot buttons'

Hot buttons are the things that excite or concern you most about the purchase. If the salesperson knows that you love blue, hate the vinyl interior of your old car and worry about it not having air bags, do you think they will use that to play on your emotions? You bet they will! They can't push your hot buttons if they don't know what they are.

Third, try to put a dollar value on your emotions

This may sound silly, but try. For instance, you've finally found the red convertible with leather interior and CD player that you've been searching for and dreaming about for over a year now. It's the last one in the country, and you are $100 off your target price. You may want to take it. But if you're $1500 off, perhaps some patience will pay off.

Lastly, remember, there will always be another car, another sale and another love affair. Sometimes you are better off to pass on the deal.

 

    
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WHAT IS A LEMON LAW?

A lemon law protects the purchaser of a new or almost-new car from the risk that the car is defective. Under a lemon law, you may return a new car that was leased or sold with a manufacturer's warranty that cannot be repaired in a reasonable number of attempts or at all. Most lemon laws also apply to used cars that are still under full warranty and that meet the mileage and time requirements.

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